Nationwide, a major UK banking and financial institution, is currently grappling with widespread downtime on its online banking platforms and mobile app, leaving thousands of account holders out in the cold.
The disruptions have given rise to a number of complaints from customers, primarily regarding difficulties with mobile banking, checking account balances, and transferring funds.
DownDetector, a service outage tracker, currently shows more than 2,000 reported complaints pertaining to Nationwide’s service outage. Frustrated customers have been quick to take their grievances public, airing their frustrations on various social media platforms.
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One distressed account holder remarked: “On the App, current accounts are not loading. On the website, I’m unable to make a payment – an error page loads when you click to transfer.”
Another customer lamented: “What is going on @AskNationwide would love to be able to get to my money but you can’t even load my accounts! “.
Additionally, one account holder complained: “App down again and can’t access my accounts! Don’t expect a response as you didn’t bother last time! “.
In efforts to put out the fire, Nationwide has issued a statement on their official Twitter account: “Sorry, some account information may not be displaying online at the moment. We’re working to get things back to normal as quickly as we can.”
This recent glitch adds to an already wavering trust for Nationwide, following another outage in March that caused complications for customers attempting to transfer money between accounts.
