Brits Spend 798 Years on Hold to UK Tax Authority, Watchdog Says
UK customers spent almost 800 years in total on hold to the country’s tax authority last fiscal year, according to the government spending watchdog, which said more than half of phone calls are now going unanswered. Advisers with His Majesty’s Revenue and Customs answered just 20.5 million out of 38 million calls in 2022-23, the last year for which full data is available, the National Audit Office said Wednesday in a report. Based on 11 months of data, it projected a deterioration in the rate for 2023-24 to 16.3 million...
