Job Objective:The Communications Manager will be part of the Community Relations team and will report to the Director of Community Relations. The Communications Manager will be in charge of writing, managing, and editing content for The Salvation Army’s social media pages, websites, other online services, plus newsletters and other publications. The Communications Manager will also assist with the training of field units in the use of Salvation Army digital communications platforms. This position also provides graphic design, digital creative, and video support to the Development Department.What You Will Do:Manage Divisional Facebook, Twitter, Instagram, YouTube, and LinkedIn accounts for the Indiana DivisionProvide 24/7 monitoring of social media throughout Indiana Division to stay current with corps activities, share quality/important posts on the Divisional social media channels, and identify posts that require immediate attentionManage Indiana Division website, including calendar and blog updates, and provide oversight of corps websites throughout stateTrain local officer and staff web admins throughout the Division on The Salvation Army’s web platform (Symphony) and assist with troubleshootingWork with corps across the Division to leverage social media and websites to raise awareness and assist in fundraising within their community, offer training opportunities and tips throughout yearWork with Service Extension Department to share stories, promote programs, and raise visibility across IndianaManage online Flickr photo galleries; update and share frequently to promote services, programs and events throughout IndianaAssist with content for divisional and corps websites, including blog posts, photos, and creative graphic elementsWrite content and secure images for multiple publications, including the
Inside Indiana
newsletterTravel to Salvation Army facilities to interview, photograph, and record clients, staff, officers, and others for feature stories and videosProduce short videos to accompany stories, share during special events, or share with donors and supportersProvide support for the Development Department, including writing, editing, and designing print and digital materials as neededAssist Digital Marketing Specialist with content and layout of ad hoc emails in the Salesforce Marketing Cloud platformAssist Director of Community Relations with special projects as neededMonitor divisional website Google Analytics (GA4), Meta Business Suite Analytics, Twitter Analytics, and Hootsuite Analytics to inform targeted digital strategy for the DivisionAssist Director of Community Relations with management of Classy online donation pagesComply with client confidentiality, photo release, and HIPAA guidelines when sharing stories, videos, and imagesProvide guidance and training to local communications mangers and digital leads across the DivisionAssist Digital Marketing Specialist with digital strategy development and managementOther tasks as assigned by leadership
Minimum Qualifications:
The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.Education: Bachelor’s DegreeBackground Checks: Position requires a background check to be completed. Findings may disqualify an individual for this positionExperience: Minimum of three years of experience in social media development (Facebook, Twitter, Instagram, YouTube) preferred. Minimum of three years of experience in web publishing preferred. Prior experience should include graphic design and/or video production.Certifications: Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard; must complete Safe From Harm training within the first 90 days of employmentSkills/Abilities:Must be able to manage multiple projects and meet deadlinesMust have strong written communication skillsMust have working knowledge of Adobe Creative Cloud programs, including Photoshop, Illustrator, and InDesignPhotography experiences a plusExperience with Salesforce Marketing Cloud a plusExperience with both Windows and Mac platforms preferred
Supervisory Responsibility:
No supervisory responsibilities
The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job.
Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.
Physical Requirements Include:Good speaking, hearing and vision ability, and excellent manual dexterityLifting, pulling and pushing of materials up to 25 poundsMay require bending, squatting, walkingMay require standing for extended periods
Travel:
Some travel requiredWorking Conditions:
Normal office working conditions and some working outside in adverse weather conditions during events. May require some weekend and evening work.All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.Indiana Division#LI-SM1Work with a great team!Health, Dental, Vision, and Hearing insuranceCompany-paid Life InsuranceVoluntary Life InsuranceCompany-paid Pension FundVoluntary Retirement Fund (403b)Voluntary Aflac productsVoluntary Short-term Disability InsCompany-paid Long-term Disability InsOther elective benefits
