Virgin Media down latest — Are you owed compensation after huge broadband outage leaves thousands without internet?
Can I get a free WiFi booster from Virgin Media?
If you’re struggling to get WiFi in all the rooms of your home, you should first check if you’re in a blackspot area.
You can do this by scanning your room with the free Virgin Media Conncet App.
If you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi Booster to use at no extra cost.
WiFi Boosters cost £3 extra per month for all other broadband customers who need one.
Meanwhile, is Sky internet down? How to check the status in your area.
Here’s how to check the status of BT Internet in your location.
Finally, you can even see whether Facebook is down: How to check problems and outages.
Am I entitled to compensation from Virgin Media?
If you’re suffering issues with your internet, call or mobile services you may be entitled to compensation.
But when it comes to TV outages, the services don’t come under that same scheme.
We’ve asked Virgin Media if there’s compensation available for TV customers and we’ll update this page when we know more.
If you’re a Virgin Media customer you can visit the My Virgin service update website to check the service status where you live when the site is working.
To find out if there are problems in your area, enter your postcode.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours’ notice, plus you’ll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic – you need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Virgin Media is signed up to the CISAS ADR scheme.
How can I contact Virgin Media?
There are several ways to get in touch with Virgin Media.
See Virgin Media’s contact page for how to get in touch with the network provider.
You can also speak to the firm via its live chat service.
If you still want to complain to Virgin Media about an issue with your connection, you can via phone, post or online.
How do I check the Virgin Media service status in my area?
Virgin Media has a dedicated web page where you can find out if there are any problems in your area.
You can visit the My Virgin service update website to check for yourself.
To find out if there are problems in your area, just enter your postcode.
Is Virgin Media experiencing issues?
Virgin Media was last down on April 4 as tens of thousands of people were left without internet.
On October 11, 2022, hundreds of people were reporting issues with their internet.
It also had two outages in July and before that May.
Some go as far back as 2021 – the company had an outage on December 2 that year, with thousands of customers impacted.
Virgin Media customers reported that the service was down on July 7, 2021 too, before it was fixed shortly after.
The broadband had also gone down before that on May 5, 2021 for thousands of customers, leaving them unable to get online.
Virgin Media also went down in 2021 on April 14, March 2, March 3 and March 10 for thousands of customers across the UK.
How can I contact Virgin Media?
There are several ways to get in touch with Virgin Media.
See the Virgin Media’s contact page for how to get in touch with the network provider.
You can also speak to the firm via its live chat service.
If you still want to complain to Virgin Media about an issue with your connection, you can via phone, post or online.
