(Bloomberg) — The Financial Conduct Authority warned motor finance firms to begin preparing for additional costs that may arise from its review of car finance products after lenders in recent months diverged on whether to take an immediate hit to earnings.
The watchdog, which has been reviewing historical commissions for car loans since January, said all firms need “to plan for any additional operational costs from increased complaints and, where applicable, to meet the costs of resolving those complaints.” It also said some firms were struggling to provide the data it had requested, which could impact the time frame of its probe.
Lloyds Banking Group Plc, the biggest provider of car finance, has set aside £450 million ($563 million) to pay for possible compensation and other costs linked to the FCA’s ongoing probe. Close Brothers Group Plc, where one-fifth of the loan book is dedicated to motor finance, has said it won’t pay any dividends for the 2024 financial year as it looks to strengthen its balance sheet while the review continues.
But Barclays Plc opted not to make a provision for the probe because it has a relatively low market share in the motor finance business and it hasn’t received a material number of complaints, Anna Cross, the bank’s group finance director, told analysts in February.
“There’s clearly the FCA review ongoing,” Cross said at the time. “There are a number of potential outcomes from that. And so, at this point, we have not sought to make a provision.”
Analysts have said the FCA’s review could land banks with a multibillion-pound bill as the watchdog probes so-called discretionary commission arrangements, a practice the agency banned in 2021 that incentivized car dealers to increase a customer’s borrowing costs.
“We have observed firms taking different approaches to account for the potential impact on their financial resources of historic use of DCA arrangements that may have breached laws and regulations in force at the time,” the FCA said in a Dear CEO letter Friday. “We are therefore writing to remind firms that they must maintain adequate financial resources at all times.”
Legal Challenge
The watchdog also said it may have to extend its probe now that Barclays has filed a legal challenge to a decision that centered on the bank’s motor finance business by the UK’s ombudsman for consumers with financial complaints, confirming an earlier Bloomberg report.
The FCA in January said it was aware that auto lenders were facing a deluge of complaints from consumers alleging their auto loans were priced in a way that treated them unfairly. At that time, the regulator paused a requirement that firms respond to these complaints within eight weeks and promised to outline next steps by September 24.
It may have to extend that pause as Barclays continues with its request for Judicial Review. Lloyds has also said it’s reviewing a similar decision by the ombudsman.
(Adds details of data requests in second paragraph.)
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