Banking

Will AI influence your banking decisions?


AI will be used to make more decisions on bank customers’ financial affairs (Matt Crossick/PA) (PA Wire)

AI will be used to make more decisions on bank customers’ financial affairs (Matt Crossick/PA) (PA Wire)

Finance experts say generative artificial intelligence could be used by banks to better understand customers, and make suggestions for how they borrow or use their money.

For example, when someone applies for a credit card, a banks’ AI tool could suggest a short-term overdraft instead.

Banks could also experiment with voice recognition technology, meaning AI can pick up on the sentiment of a caller and potentially spot if they sound vulnerable or distressed.

Peter Rothwell, the UK head of banking at KPMG, said customers will need to trust that their data is being used for the right reasons if generative AI is to be adopted more widely.

Jonathan Hall KC, the UK’s independent reviewer of terrorism legislation says new laws are needed to combat artificial intelligence chatbots that could be used to radicalise users.

He spoke to various chatbots on the website character.ai while posing as a member of the public and found one bot, described as the senior leader of the Islamic State group, tried to recruit him to join the terror organisation.

In a statement given to the Telegraph, character.ai said while their technology is not perfect and is still evolving, “hate speech and extremism are both forbidden by our terms of service”.

Boots and Superdrug have confirmed that they are in talks to offer covid vaccinations in their stores as early as this year.

Until now the jabs have only been available through the NHS.

The latest figures from the UK Health Security Agency show covid infection rates have soared, with around one in 24 people in England and Wales likely to have tested positive in mid-December.

Researchers at Nottingham Trent University have teamed up with medical tech start-up JawSense to make a headband which can detect when you clench your jaw or grind your teeth.

The condition, called bruxism, has been linked with stress and anxiety and the headband is designed to alert users when they begin grinding or clenching, using gentle vibrations that also help the jaw muscles to relax.

Researchers at the university said the device is designed to help people gradually learn to consciously relax their jaws.

Also in this episode:

Adverts are coming to Amazon Prime in the UK, scientists devise a ‘new and easier’ way to identify habitable exoplanets, molecule ‘shows promise’ as effective first line of prostate cancer treatment and the pliosaur sea monster skull on display in Dorset.

Listen above, find us on Apple, Spotify or wherever you stream your podcasts.



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