Thousands of NatWest customers were unable to use their banking app on Tuesday morning after the service was hit by an outage.
Issues with the app for the major high-street bank became apparent around 5.30am when users were unable to log in and instead were faced with an error page.
Customers have also complained of being unable to use the bank’s website.
According to online platform DownDetector, by 8am on Tuesday up to 3,834 people had reported a problem with an outage at NatWest.
Frustrated customers have taken to social media to complain to NatWest’s help account on X that they are unable to access their accounts on Tuesday morning.
Sue Edwards wrote on X: “Why does your service status say everything is working normally, when clearly that is not the case with the app and online banking?
“Any idea how long this is going to take to fix?”
Another user posted: “Unable to log on to online banking from website now!
“Just keeps saying safely logged out.
“I WANT TO LOG IN!”
Mark Nitowski wrote: “Hi NatWest, similar to other I can’t login on either the app or browser. Any idea when this will be resolved?”
And Amrik Singh said: “Hi your mobile app is not working I have bills to pay and money to transfer.”
Users have reported receiving an error page when they try to log in to their app which reads: “We’re sorry, some kind of error has occurred when trying to establish a connection between your device and ourselves.”
The message recommends closing the app and trying again.
One customer Jan Godfrey wrote on X: “It’s not just the app either. Having failed on the app I tried online and it just keeps going to the homepage”.
Responding to complaints about outage on social media, a statement from NatWest issued on its help page said the outage was being “investigated with the highest priority”.
It read: “We’re aware that customers currently aren’t able to access their app or online banking.
“We’ve reported this internally and it’s currently being looked into by our tech team. We’re hoping this will be resolved as soon as possible.”
