Santander has swallowed cards and won’t return them to customers after bank account holders spoke out on Twitter, now X. The high street banking giant has spoken out on social media after Santander customers had cards swallowed and the bank failed to return them.
“Went to get it back the next day and was told that only you only help Santander customers to retrieve swallowed cards. What a load of baloney,” one Twitter/X user fumed. In reply, Santander said: “This is correct. As we can’t very [sic] that you are the account holder of the card so can’t give it to you.”
The customer said: “Rubbish. I had my passport, driver’s license and seaman’s discharge book with me. I could have made a withdrawal with it in front of you. I am going back to sea tomorrow and I now don’t have a bank card because of your caring bank.”
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In reply, Santander said: “This would not be banking process I am afraid. If you contact your bank they can issue a new card.” On its website, Santander explains: “If your current card is about to expire, then we’ll automatically send you a replacement card at least 2 weeks before it’s due to expire at the end of the month.
“You can still use your card until the last day of the month that’s printed on the front. For example, if your card expires 10/24, that means that your card won’t expire until the end of October 2024. Please see our ‘Where is my new card?’ section below for details on how to order a new card.”
The high street banking giant went on to say: “If you reported your card as lost, stolen or damaged and are waiting for a replacement, then your new card should arrive within 4-5 working days.”
