By Kylie Stevens For Daily Mail Australia
00:33 26 Jun 2023, updated 02:42 26 Jun 2023
- Aussies unable to access funds due to glitch
- Can’t pay for daily essentials or transfer funds
- Commonwealth Bank says it’s investigating
A major Commonwealth Bank outage has left millions of Australians unable to access their money or transfer funds.
Customers received a ‘current balance unavailable’ alert while trying to access the app on Monday morning.
Desktop users trying assess their fund online were met with the message: ‘Sorry, something’s gone wrong.’
Netbank users are also unable to access their accounts, transfer funds online or use their cards to make purchases.
The Commsec brokerage app and website is also down for many customers, while others reported ATMs have also been affected.
Commonwealth Bank has launched an urgent investigation into the glitch impacting ‘multiple services’ and told Daily Mail Australia further updates will be provided as more information becomes available.
‘We’re aware some customers are experiencing difficulties accessing some of our services and we are urgently investigating,’ the bank posted online.
‘We are sorry for the inconvenience and thank you for your patience. We’ll provide an update soon.’
The update added: ‘We’re aware that customers continue to experience issues accessing some of our services. We’ll keep everyone updated here and also on commbank.com.au/updates.’
The bank has since urged frustrated customers to be patient and not ring its call centres which have been flooded with high volume of inquiries.
Commonwealth Bank branches are open but have warned of delays as they continue serve customers with other banking needs.
‘Please be aware our branch staff will not have further information. We thank you for your patience and, please be mindful of the wellbeing of our people as they continue to service customers,’ the bank added.
Aussies have unleashed on the bank, as the outage leaves them unable to pay for daily essentials such as groceries, medication and petrol.
Some complained they hadn’t been able access their funds since 6.30am.
‘Super frustrating not being able to do anything this morning because I can’t access funds to complete any tasks,’ one said.
One woman added, ‘Just had to ditch the shopping at Coles ’cause I couldn’t transfer money over from one account to my card account.’
Another wrote: ‘Awesome when I’m at the chemist getting medication for my unwell children. Thanks, Commbank.’
Customers currently travelling overseas have also been left in the lurch.
‘Card declined which we are using for accommodation in the USA, extremely embarrassing and left us exposed to having no accommodation. Homeless in the US. App won’t even allow to communicate,’ one man commented.
Many have demanded compensation for the inconvenience, prompting some to leap to the bank’s defence.
‘Commonwealth has not done it on purpose. Most of them would also need to transfer for various reasons themselves, you know, being people and all. Besides, they didn’t create technology,’ one said.
‘It’s a pain in the bum. It’s caused issues for many. They are aware, that’s why they have apologised and are trying to fix it. Be better, for god’s sakes’.
What you need to know about the Commonwealth Bank outage:
Is the Commonwealth Bank app down?
Both the Commonwealth Bank app and Netbank online banking services are down for millions of customers.
What Commbank services are down?
The Commbank App, Commsec app, Netbank and Commsec website are down for some users. Many customers are also reporting ATMs have also been impacted.
Has Commonwealth Bank been hacked?
Commonwealth Bank didn’t disclose why the internet banking and the app are down when contacted by Daily Mail Australia.
What has Commonwealth Bank done to address the issue so far?
‘We’re aware some customers are experiencing difficulties accessing some of our services and we are urgently investigating,’ the bank posted on social media.
‘We are sorry for the inconvenience and thank you for your patience. We’ll provide an update soon.’
An update posted at 10.30am AEST added: ‘We’re aware that customers continue to experience issues accessing some of our services. We’ll keep everyone updated here and also on commbank.com.au/updates.’
A second updated posted 20 minutes later states: ‘Our call centres are experiencing high volumes of customer enquiries at the moment due to this incident and there are longer than usual wait times.’
A later update states: ‘Our branches are open but there may be delays as we serve other customers, and please be aware our branch staff will not have further information. We thank you for your patience and, please be mindful of the wellbeing of our people as they continue to service customers.’
A spokesman told Daily Mail Australia that the bank will provide further updates as more information becomes available.
