NatWest bank says an issue with online banking and the app has been resolved after an outage that lasted hours this morning.
Thousands of customers were unable to log in to the major bank’s app and the website due to an issue. The problem was first reported on the Downdetector website at around 5.30am this morning.
Frustrated customers took to X, complaining on being unable to access their money or make payments. One user said: “@NatWest_Help unable to log on to online banking from website now! Just keeps saying safely logged out. I WANT TO LOG IN!”
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Another said: “@NatWest_Help hi your mobile app is not working I have bills to pay and money to transfer!!!!”
Another user on X added: “@NatWest_Help is the banking app and website down? Tried logging in on app just says there is a problem and the website I sign in and it just says signed out.”
The bank said there had been a “glitch” with the service on Tuesday morning but it had been resolved by 11am, in posts on X, formerly Twitter.
“The mobile app and online banking service should now be working as expected,” NatWest posted on its “help” account on X.
“Please try logging in as normal. Thank you for your patience and apologies for any inconvenience caused.”
