NatWest down updates — Bank confirms app and website ‘back working’ following outage that hit thousands

NatWest’s server status page

NatWest has updated customers this morning following an outage with their online banking services.

On the bank’s website it states that “some of our customers are experiencing issues with our Mobile App and Online Banking service.”

The bank has apologised and has assured customers that they are “working hard getting everything back up and running for you.”

NatWest ‘working to resolve’ today’s outage

“We are aware some customers are having issues with logging into the app and online banking,” the bank said on X.

“Our tech team are working hard to get it resolved asap.

“Apologies for any inconvenience caused by this and thank you for your patience.”

How to send money as outage continues

NatWest has shared some advice on how to make transactions amid today’s outage.

The company’s website reads: “If you need to complete a transaction you can continue to do this using our Telephone Banking service or alternatively you can visit one of our Branches or ATMs.

“If you are looking to make a payment with us today, please consider sending money another way. You can still use your debit or credit card to make payments and get cash from ATM’s, branches and the Post Office.”

Is internet and mobile banking safe?

Internet and mobile banking is a more convenient way to manage your money and is generally safe as long as you keep your details secure.

Banks and building societies have plenty of processes to keep their websites and apps secure or they could get in trouble with the Financial Conduct Authority.

Their websites are encrypted so only you can view your account page and they are programmed to time out after a period of inactivity.

They will have strict login processes that may require a card reader or sending a code to your mobile phone.

There are steps you can take such as setting up a login and password that cannot be easily guessed and only logging into your account from a secure and private wi-fi connection.

Also, check who you are transferring money to and ensure they are legitimate.

The rise of online banking has also encouraged scammers to try to dupe account holders with emails and text messages.

Always check details with your bank separately.

The main providers also offer a service that verifies the details of someone you are transferring money to, which gives you an extra layer of security and ensures that person or company is genuine.

Reports begin to fall

Reports of the outage at NatWest have slowly begun to fall, as per Downdetector.

Complaints of an outage peaked at around 3,700 but are now falling.

NatWest is aware of the problem and has been working to fix it.

How to check if NatWest is down

There are a few ways you can check if other people are experiencing issues.

First, head to NatWest’s server status page. The site has detailed information about any planned or unexpected outages.

You can also head over to Downdector, where reports of outages from across the web are collected.