NatWest banking app is back online following a three-hour outage that left thousands of frustrated customers across the UK without access to funds
- According to DownDetector, the issues started at around 07:00 BST
- NatWest says the app and online banking service should be working as expected
NatWest’s banking app is finally back online following a three-hour outage that left thousands of frustrated customers across the UK without access to funds.
According to DownDetector, the issues started at around 07:00 BST and affected customers nationwide.
In response to complaints on X, NatWest has confirmed that the issue has been resolved.
‘The mobile app and online banking service should now be working as expected,’ it posted.
‘Please try logging in as normal. Thank you for your patience and apologies for any inconvenience caused.’
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During the peak, more than 3,900 reports were logged on DownDetector.
Of those who reported problems, 64 per cent said they were struggling with mobile banking, while 25 per cent were having issues with online banking.
The remaining 10 per cent said the problem was with online login.
Several frustrated users also took to X to discuss the outage.
‘Dear NatWest, I cannot access your online banking system, nor your mobile app. Have you been hacked?’ one user tweeted.
Another added: ‘Natwest online banking is always broken when I need it.’
And one vented: ‘NatWest mobile banking going down for hours on what for many people is payday is [skull emojis].’
While NatWest didn’t publicly confirmed the outage, its account has been replying to users.
‘We’re aware that customers aren’t able to access their app or online banking,’ it said to one user during the outage.
‘We’ve reported this internally and it’s currently being looked into by our tech team.’
