Latest global payments news, January 18, 2023 | PaymentsSource

U.K. fintech Revolut is building an internal group to encourage improvements in corporate culture. This team will include behavioral science and psychology experts, according to The Guardian, which first reported on the team’s formation. Revolut’s work culture has been criticized in online forums such as Indeed and Glassdoor and publications such as Wired. The new culture team will reportedly focus on helping staff to be approachable and respectful, and will produce a list of values-based behaviors. Revolut’s site this week includes a note saying its corporate culture page has been taken down while the company works on an update. 

In an email, Revolut’s public relations office said: “In the past, during Revolut’s early years, some of our employees may have lacked proper exposure to expected behaviors in Revolut (what is considered positive / negative behaviors), making it harder to sustain our culture as the company has grown. As we enter a new phase of growth for the company, we have dedicated significant resources to ensure our culture is at the heart of how we operate across the business.” 

Revolut’s roots are in mobile payments, though the company has been adding financial services over the past few years as it builds a financial super app and expands in markets such as the U.S. Revolut is also applying for a bank license in the U.K., though it told The Guardian the culture update is not linked to that application. –John Adams