HSBC down updates — Thousands of customers left furious as ‘online banking goes down’ following major bank app outage

How can I check if HSBC is down?

HSBC has a dedicated web page where you can check the status of its various services, including mobile, telephone and internet banking, and its ATMs.

Banks often update their customers on social media, so definitely check out HSBC’s Facebook and Twitter pages for updates.

You can also check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.

What should I do if I can’t access my money online?

In the first instance, HSBC encourages you to contact it via Twitter.

But if you urgently need access to your money, go to your local HSBC branch. You can find your local branch using its store locator.

If you don’t have a local bank branch nearby or don’t have transport to get to it, you can try and contact the bank and ask for its guidance on what to do.

There are more details about how to contact HSBC on its website here.

Is internet and mobile banking safe?

Internet and mobile banking is a more convenient way to manage your money and is generally safe as long as you keep your details secure.

Banks and building societies have plenty of processes to keep their websites and apps secure or they could get in trouble with the Financial Conduct Authority.

Their websites are encrypted so only you can view your account page and they are programmed to time out after a period of inactivity.

They will have strict login processes that may require a card reader or sending a code to your mobile phone.

There are steps you can take such as setting up a login and password that cannot be easily guessed and only logging into your account from a secure and private wi-fi connection.

Also, check who you are transferring money to and ensure they are legitimate.

The rise of online banking has also encouraged scammers to try to dupe account holders with emails and text messages.

Always check details with your bank separately.

The main providers also offer a service that verifies the details of someone you are transferring money to, which gives you an extra layer of security and ensures that person or company is genuine.

Is HSBC down?

Hundreds of customers at a major bank are locked out of online banking.

Access to HSBC online banking is down according to customers who have complained on social media.

Problems started shortly after 10am, according to Downdetector which logs outages, with more than 3,000 reports of issues.

Outage heatmap

This heat map shows where user-submitted problem reports are concentrated over the past 24 hours.

It is common for some problems to be reported throughout the day.

Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. 

HSBC issues apology to customers

Following this morning’s mobile banking issues, HSBC has taken to social media to issue an apology to customers.

Taking to X, a HSBC spokesperson said: “Some customers are having issues accessing online and mobile banking as usual right now.

“We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.”