Thousands of customers have been left without access to their HSBC banking app after trying to log in this morning.
Customers have taken to social media to complain about the issues logging into their HSBC mobile app and online banking.
Taking to X, one user wrote: “Hi @HSBC_UK is the app working today? I can’t access my accounts, says service unavailable! It’s payday so I have bills to pay and I cannot log in!”
According to DownDetector, complaints started first thing this morning around 7.30am.
The HSBC service status page reads: “We always do our best to make sure you receive the best service, but sometimes there can be issues or planned maintenance.”
HSBC UK says the ‘service is temporarily unavailable’ when customers try to log into mobile banking appGB NEWSCustomers have been left with questions without an official statement from HSBC as to the issues.
One person on X said: “It seems to be down no official word from HSBC as of yet but loads of people are having the same problem with this.”
Another added: “@HSBC_UK your app service is not working, it states service unavailable and multiple people have reported it.”
A third commented: “Not sure yet but it seems to be a across the board problem I’ve got it too no official word from HSBC yet.”
“@HSBC_UK app is down and I need access!! When will it be fixed please?”, asked another.
On X, HSBC are replying to customer tweets with: “Morning, can you please join me in a private message so that I can look into this for you?”.
However their service status page, X or Facebook has not expressed the bank are experiencing problems.
GB News has contacted HSBC for comment.
The news comes after reports this week that HSBC have joined other major lenders in reducing mortgage rates following hints of a summer base rate cut by the Bank of England.
HSBC’s cuts came into effect on Wednesday, with brokers expecting more mortgage companies to follow suit.
Nicholas Mendes, a mortgage expert at John Charcol, said: “Given that most recent lender repricing has involved increases, there is now potential for reductions. We’ve seen some movement, but this latest reprice from HSBC is certainly going to spur on the market.”
Moneyfacts, the financial data provider, said on Tuesday that the average rate on a new fixed-rate deal lasting for two years was 5.96 per cent, while the typical rate on a new five-year fix was 5.53 per cent. Both of these averages have stayed steady over the past few days.
There are around 1.6 million existing borrowers on relatively cheap fixed-rate deals under three per cent expiring this year.
If these home owners do not sign a new fixed deal, they will be left on the standard variable rate, which can be very expensive.
Homeowners are encouraged to seek advice from mortgage lenders to try and get the best possible deals available.
