Barclays customers share frustration on social media
Most of the problems reported concerned issues with mobile banking services, online banking services and account balance blips cited too.
One user said on X (formerly Twitter): “Anyone else struggling to get onto the Barclays app at the moment?”
Another added: “Hey Barclays, is there a problem with the app and online banking today? I can’t log in – it just gives me the spinning wheel of doom.”
Barclays issues apology to customers
Barclays has issued an apology to customers this morning following the outage affecting their mobile banking and online app.
In a statement issued on social media the bank said: “We’re so sorry you’re still not able to use our app or Online Banking.
“We’re very busy over the phone at the moment – we appreciate your patience whilst we’re working to get everything back up and running.
“You can also use your cards and cash machines as normal.
“Thanks for continuing to bear with us.”
Barclays’ scheduled maintenance
Barclays’ bank transfers to non-Barclays accounts using the app and Online Banking will be unavailable for customers this Sunday Morning due to maintenance.
The bank will be working on their systems from Sunday October 22 between 00:00 and 08:00am.
How to check Barclays’ outages?
Barclays has a dedicated page on its website that shows if any services are affected, including both the Barclays and Barclaycard apps, websites and telephone and online banking.
You can also check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
Barclays provides banking and savings services, while Barclaycard is a brand for credit cards by Barclays.
What to do if you can’t access your money
If you can’t access your money and you need to urgently, here’s what to do:
- Visit your local branch as soon as you can.
- If you can’t get there, or it is closed, call your bank and ask for its guidance on what to do.
- If the bank’s phone services are also down or busy, try contacting your bank on social media to ask what to do. But remember: don’t ever share your account details over social media.
- Try to do this on the day the problem arises so you can show you made every attempt to solve the issue.
- If you still can’t access your money, begin gathering evidence for a complaint.
What happens if Barclays refuses to compensate me?
If you’re unhappy with how the bank dealt with your problem, you can contact the free Financial Ombudsman Service (FOS).
It is an independent body which will look at the evidence you present, and make a fair decision about the action a bank should take.
The FOS can usually get involved 15 days after you’ve raised concerns with the bank.
In the case of an IT system outage at a bank, the FOS says any compensation depends on your circumstances and whether you lost out as a result
If it thinks you did, then it has the power to tell the bank to reimburse any fees, charges or fines you were hit with, for example if you were unable to make a payment for a credit card bill or to your mortgage provider.
It could also tell a bank to pay you for any money you didn’t receive, such as interest, if you weren’t able to pay money in.
If your credit score was affected, it may tell the bank to correct your credit file.
The FOS might also tell the bank to reimburse you for any extra costs you had to make, such as phone calls or trips to your local branch, as well as a payment for any inconvenience it caused.
