Incoming COO Ciarán Coyle has joined from Ulster Bank/NatWest Group where he most recently held the position of managing director of retail banking and was previously also COO.
His role at Bank of Ireland will including leading the group’s technology, digital, data, payments, and change delivery, the bank said.
In the UK, Bank of Ireland has recruited Gail Goldie as UK chief executive officer and executive director of Bank of Ireland (UK) PLC. She is joining from Tesco Bank where she was chief banking officer and she previously held senior roles at Barclays (UK), Santander (UK), and American Express.
In her new post she will lead the delivery of what the bank describes as “the next phase of its UK strategy”.
Bank of Ireland’s new chief operations officer Ciarán Coyle
Last month Bank of Ireland announced that it will stop providing mortgages and personal loans through the UK Post Office and ended a joint venture with the AA in the UK.
The bank last year also wound down residual elements of its Bristol and West brand, which had stopped making new loans in 2009.
The bank’s UK business still includes savings products offered via the UK Post Office partnership agreement as well as a higher margin specialist residential mortgage lending business distributed through broker channels.
Gail Goldie and Ciarán Coyle will join the group executive committee in January 2024.
In addition, Dave Sutherland, who has been interim UK chief executive officer since July 2023, will take up a new role as group director of business efficiency, where he will manage a range of third-party supplier relationships to maximise efficiency, value for money, and delivery for customers.
Bank of Ireland’s group CEO, Myles O’Grady, said the bank has successfully completed year one of a three-year strategy.
“The appointments of Ciarán, Gail and Dave are critically important, helping us further accelerate strategic delivery. I’d like to welcome Ciarán and Gail to Bank of Ireland, and congratulate Dave Sutherland on his new role.”
