Metro Bank is back online following a one-hour outage that left thousands of customers unable to access to their accounts
Metro Bank’s online banking app is back online following a one-hour outage that left thousands of customers unable to access their accounts.
According to DownDetector, the problems started at around 10:15 GMT, and affected users across the UK.
The bank has acknowledged the issue, and says the app has been back online since 11:04 GMT.
Replying to one user on X during the outage, it wrote: ‘Our app is currently unavailable.
‘We are working to fix the problem and have it up and running as quickly as possible.’
The issue comes just a matter of weeks after the last outage, prompting customers to ask whether it’s ‘time we switch’ to another bank.
Metro Bank users took to X/Twitter to share their frustration at not being able to access their account yet again.
One said: ‘Is this a joke? AGAIN? Why can’t I access MY money @MetroBank_Help ??? This is so urgent as well what the hell is going on – sick of it!!!’
Another customer posted: ‘This is getting ridiculous now another issue with the app this happens weekly.’
A third said: ‘Again! Was only two weeks ago the last one. Think it’s time we switch!’
Yet another user speculated that Metro Bank’s ‘inept IT department probably left work to celebrate Christmas’.
When she received a reply from Metro Bank’s social media team, she asked if it’s time to ‘place bets on when it will go down next time’.
DownDetector collates reports of outages from multiple sources, including social media and mobile apps.
According to the service, most the reports (55 per cent) were relating to problems with online banking, while 43 per cent were to do with mobile banking and 2 per cent with funds transfer.
The website’s ‘heat map’ of user-submitted problem reports showed that affected customers were mostly in London, Manchester, Birmingham and Reading, although there were reports across the country.
